Shipping policy
Shipping & Delivery Policy
Last updated: 25/11/2025
MoonPath Readings provides digital spiritual readings delivered via email. No physical products are shipped. This Shipping Policy explains how and when you will receive your order.
1. Digital Delivery Only
All products sold on this website are digital, custom-created readings.
There is no physical shipping, postage, or mailed items involved.
Your reading will be delivered to the email address you provide at checkout.
2. Delivery Timeframe
Most readings are delivered within:
⏱️ 24–48 hours of placing your order.
During periods of high demand, delivery may take slightly longer, but you will always receive your reading as soon as it is completed.
3. Incorrect Email Addresses
It is your responsibility to ensure the email address you provide is accurate.
If you:
-
Enter an incorrect email
-
Misspell your address
-
Or do not receive your reading due to an email error
Please contact us, and we will resend the reading to the correct email at no extra charge.
4. Delivery Issues
If your reading does not arrive within the expected timeframe:
-
Please check your spam/junk folder
-
Add our email address to your safe senders list
-
Contact us so we can resend your reading promptly
We are always happy to assist.
5. Order Processing
Your reading begins processing shortly after your order is placed. Because every reading is personalised and created manually, processing times cannot be instant but are always completed as efficiently as possible.
6. No Physical Shipping Fees
Because all products are digital:
-
No shipping fees apply
-
No customs or duties apply
-
No tracking numbers are needed
Your reading is delivered directly to your inbox.
7. International Orders
MoonPath Readings is available worldwide.
All readings are sent via email, so geographical location does not affect delivery time.
8. Contact Us
If you have questions about your delivery or need assistance, you can reach us at:
📧 [Add your support email address here]
We aim to reply within 24 hours.