Refund policy
Refund & Returns Policy
Last updated: 25/11/2025
At MoonPath Readings, every spiritual reading is created personally and uniquely for you. Because each reading is custom-written based on the information you provide, all purchases are considered bespoke digital products.
For this reason, we are unable to offer refunds, returns, or exchanges once an order has been placed.
No Refunds on Digital Services
By purchasing a reading from MoonPath Readings, you acknowledge and agree that:
-
All readings are custom-created specifically for you
-
They are digital items delivered electronically
-
Once your order is submitted, the creation process begins
-
Under UK consumer law, personalised digital products are exempt from refunds
Therefore, all sales are final.
If There Is an Issue With Your Order
Although we cannot offer refunds, we want you to feel supported.
If you believe:
-
Part of your question hasn’t been covered
-
Information was missed
-
You submitted the wrong details
-
Or you need clarification on anything in your reading
Please contact us within 48 hours of receiving your reading, and we will be happy to provide adjustments or clarifications where appropriate.
Email Delivery Issues
If your reading hasn’t arrived within the expected timeframe:
-
Please check your spam/junk folder
-
Confirm that the email you submitted at checkout is correct
-
Contact us and we’ll resend your reading promptly
There is no extra cost for resending your order due to delivery issues.
Order Errors
If you entered incorrect details (such as name, date of birth, or questions), please contact us as soon as possible. If your reading has not yet been created, we can update your information.
Contact Us
For any support, clarification, or delivery issues, you can reach us at:
[Add your email address here]
We’re here to help and want your experience with MoonPath Readings to feel uplifting, supportive and clear.